6waves Support

Welcome to 6waves Support Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@6waves.zendesk.com.

Knowledge Base

6waves Support

Help my game won't load! The play tab is blank!

Cordelia Blythe Mar 13 • Forbidden Garden / Known Issues

Chrome's recent flash update has caused some issues, if you are using chrome please try these steps:
- Type “about:plugins” (without the quotation marks) into the address bar at the top of a Chrome browser window.
- Find the “Flash” (or “Shockwave Flash”) and click enable
- Close all Chrome windows and restart the browser.

If you are not using Chrome, or the above steps do not help, please try the general troubleshooter: http://forums.6waves.com/threads/40150-Loading-Issues

If that does not work contact customer support by clicking "submit a request" above.

I can't load my game in Chrome!

RachyCareBear Feb 28 • Technical Support

If you are unable to load the game and have recently updated your Flash Player, please be aware that there are currently some known issues with running the latest version of Flash while using Chrome as a browser. Follow the instructions below to re-allow flash in Chrome:

- Type “about:plugins” (without the quotation marks) into the address bar at the top of a Chrome browser window.

- Click “Details” at the upper-right corner of the page.

- Find the “Flash” (or “Shockwave Flash”) listing on the Plug-ins page and click the corresponding “Enable” button.

- Close all Chrome windows and restart the browser.

If you are still having issues try our more in depth troubleshooter, or submit a support ticket:

Facebook games: click "report/contact this app" on the game page either at the very bottom left, or just below the ads on the right depending on the game.
Mobile Apps: Go to the online app store in a browser and locate the support link

Support for 6waves Games

Ivy March 07, 2012 • General Information

Do you have a question about a game published or developed by 6waves? Look no further! We have provided a list of support information for all 6waves games for your convenience!

Ravenwood Fair

The support site for Ravenwood Fair has move to: https://ravenwoodfair.zendesk.com/

Ravenskye City

You can find additional articles about Ravenskye City, or contact a support representative at the Ravenskye City Support site: http://support.ravenskyecity.com/

Astro Garden

You can contact support for Astro Garden or read FAQ on the Astro Garden support site: https://astrogarden.zendesk.com/home

BBC Games

For the BBC games, including Antique Hunter Portobello Road, Jane Austen's Rogues & Romances, and Top Gear: Speed World, please visit https://bbcgames.zendesk.com/home